- In-stock items usually ship within 24 hours of processing payment or the same day when possible. Special orders and backordered items will be drop-shipped from the manufacturer when possible to speed delivery.
- We recycle everything and use boxes from our manufacturers when possible rather than boxes with our own branding. This may not be great for our image but it is good for the environment.
- We email shipping updates and tracking info so you always know where your stuff is.
No Nonsense Satisfaction Guarantee
We want you to be happy with your gear and make music with the stuff you buy from us. If a product is defective, call us right away to get a RA# and return label and return it to us for a full refund or exchange. We will even pay shipping both ways as well as shipping on any replacement items.
If it’s not defective but you just don’t dig it, that's cool too. Call us to get a RA# and return label within 7 days of delivery and return it to us for a full refund or exchange less actual shipping cost both ways. Products must be received in exactly the same conditions we sent it to you and must be received no later that 15 days from the date of delivery. We are reasonable people who don’t hide behind policy. If you have a problem just call us.
Don’t be a jerk. If you misuse it, scratch it, dent it, modify it, adjust it, take parts from it or otherwise do anything we will have to clean, repair, replace or discount to sell, we will have to deduct these costs from any refund. All returns are subject to inspection, restocking fees and charges for damage, missing components, manuals, packing materials, signs of use, etc. The cost of damage, replacement parts, maintenance and the amount refund under such conditions is at our sole discretion.
Items displaying Call For Price or Call for Price and Availability or Special Order can be returned under our Satisfaction Guarantee for exchange or instore credit toward other merchandise.
We can crate and ship huge items within the United States or Internationally and even send a crew to install it if necessary. We can also ship smaller items via UPS FedEx or international post. We accept Bitcoin, Paypal, Credit Cards and Bank wires. Please contact us to arrange international orders.